Auto Repair: Driving the Conversation on Insurance Reimbursement

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Trevor Dalley

The most important alliance your auto repair shop can have is with the insurance company. However, if reimbursement continuously falls through the cracks, it can put a strain on your profit.

As frustrating as this may be, you’re not alone. Mike Anderson grew up working in the auto repair industry with his dad, got his degree in accounting and now owns Collision Advice, a consulting company that’s taking the pulse on your relationship with insurance reimbursement.

In quarterly surveys, Anderson establishes how often shops get reimbursed for things like vehicle health scans and zero point calibrations and for how much so that you can determine
what you are entitled to.

To ensure you receive your maximum reimbursement, Anderson suggests looking at claims from the insurer’s point-of-view.


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